Refunds & Returns

Refund And Returns Policy

Thank you for shopping at LUXECUT. We take pride in the quality of our personalised laser engraved products and gifts. Your satisfaction is our top priority, and we want to ensure that you are happy with your purchase. Please read our refund and returns policy carefully before making a purchase.

1. Refund Eligibility

1.1. Refunds are only applicable in the following circumstances: a. The product is delivered faulty or damaged. b. The product is not as described or does not meet the specifications outlined at the time of purchase. c. The product is not in line with the consumer laws of the United Kingdom.

1.2. Please note that due to the personalised nature of our products, they are excluded from the Distance Selling Regulations. Therefore, refunds will not be issued for changes of mind or if you simply do not like the product.

2. Reporting Faults or Discrepancies

2.1. If you believe that the product you have received is faulty, damaged, or not as described, please contact us directly within 7 days of receiving the item.

2.2. To report a fault or discrepancy, please contact our customer service team Here. We may require photographic evidence or other documentation to assess the issue.

3. Refund Process

3.1. Once we have received your request for a refund and have confirmed the eligibility, we will initiate the refund process.

3.2. Refunds will be made within 5-7 working days back to the original payment method used for the purchase.

4. Contact Us

If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please contact our customer service team Here.

5. Changes to this Refund Policy

5.1. We reserve the right to update or change this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing LUXECUT. We appreciate your business and are committed to providing you with exceptional products and service.