Privacy Policy

This Privacy Policy describes how LUXECUT (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors (“you” or “your”) to our online shop, including the creation and delivery of personalised laser engraved products and gifts. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1. Personal Information: When you visit our website and place an order, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for processing your orders and delivering them to you.

1.2. Account Registration: If you choose to create an account on our website, we will collect additional information such as your username and password. Creating an account will also automatically add you to our email marketing list, from which you can unsubscribe at any time.

1.3. Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and device information. This information helps us improve our website and provide a better user experience.

2. Use of Information

2.1. We use the personal information we collect to process your orders, communicate with you about your purchases and provide customer support.

2.2. If you have opted in to receive marketing communications, we may use your email address to send you promotional offers, newsletters, and other marketing materials. You can unsubscribe from these communications at any time by following the instructions provided in the emails or by contacting us directly.

2.3. We do not share your personal information with third parties for marketing purposes. However, we may share your information with service providers and shipping companies for the purpose of fulfilling your orders and delivering them to you.

3. Data Security

3.1. We take the security of your personal information seriously and take measures to protect it from loss, misuse, and unauthorized access. Our website is secured using SSL certificates, and we use secure online payment processing through Stripe.

3.2. Despite our efforts to secure your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

4. Your Rights

4.1. You have the right to access, correct, or delete the personal information we hold about you. You can also request that we restrict the processing of your information or object to its processing.

4.2. If you have any questions about our Privacy Policy or would like to exercise your rights, please contact us using the contact information provided at the end of this policy.

5. Changes to this Privacy Policy

5.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.

6. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or our practices regarding your personal information, please contact us at:

LUXECUT, Petre House, Petre Street, Sheffield, S4 8LJ // connor@luxecut.co.uk 

By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Effective Date: 20/03/2024